Member
Posted on 04/07/2019 16:24
Hi - I got fed up waiting on hold on the phone to customer service so my question is this: I have Caravan and motorhome club (motorhome) insurance and the claims phone number is 0345 604 4461. Nothing in the documents shows what number to call in event of a claim from abroad.
Does anyone have an alternative number for the claims line that I can call from the EU if required?
Member
Posted on 04/07/2019 17:33
That's the only number I have for caravan insurance claims. The Caravan Insurance number is 01342 336610 and Motorhome Insurance is 0345 5040334, these numbers are on your membership card; I am sure they would direct you to the Claims Dept. The Red Pennant claim number is 020 8865 3122 if that helps.
1 person likes this
Member
Posted on 05/07/2019 16:13
For calls from abroad you would drop the 0 and substitutes 044 which is the international dialing code for the UK.
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Member
Posted on 05/07/2019 17:39
BTW it's 0044 plus number dropping the first 0!
Posted on 21/02/2020 12:25
That's what you dial from abroad.
Member
Posted on 26/02/2020 21:49
Scott, not sure if this will help, but if you go to the top header bar and select “Caravan Cover” the bottom section gives you more information on making claims and assistance.
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Member
Posted on 27/02/2020 09:40
My card gives 0345 5040334 as the number for Motorhome Insurance.
Staff
Posted on 04/03/2020 10:54
This is something that was noted in a recent review of the policy wording, and we will be correcting this in the next reprint, which will be happening within the next couple of months.
Sorry for any inconvenience caused in the meanwhile.
Member
Posted on 04/03/2020 10:54 by DavidSmithCandMClub
Hi all,
This is something that was noted in a recent review of the policy wording, and we will be correcting this in the next reprint, which will be happening within the next couple of months.
Sorry for any inconvenience caused in the meanwhile.
Dave
Posted on 04/03/2020 10:58
Will we also get an update with ref to the reports from yesterday regarding caravan cover and contact with the ombudsman
Member
Posted on 04/03/2020 10:54 by DavidSmithCandMClub
Hi all,
This is something that was noted in a recent review of the policy wording, and we will be correcting this in the next reprint, which will be happening within the next couple of months.
Sorry for any inconvenience caused in the meanwhile.
Dave
Posted on 19/08/2023 16:20
Does this mean there is a different number to call from Europe or do you just mean you will print the same phone number but in a 'call from abroad' format, ie 00 44 345 604 4461.
Either way, the policy documents I was given in 2022 still just have the accident helpline in the format: 0345 604 4461.
Member
Posted on 19/08/2023 17:01
Ask them. Motorhome insurance office will be open tomorrow Sunday from 10 till 4 pm and Red Pennant emergency line open all the time.
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